Heru Services — Customer Service for All
What: Customer service platform built into The Auset Platform.
Internal use: QCR, QuikCarry, Site962, QuikNation all get Heru Services automatically for their customer support needs.
External offering: Clients can subscribe to Heru Services for their own customer service needs — revenue opportunity.
Workflows needed:
- Ticket routing (which project/client does this belong to?)
- Escalation chains (auto-escalate after X minutes no response)
- Multi-channel intake (SMS/Twilio, email, chat, voice/Vapi)
- Customer satisfaction tracking
- SLA monitoring and alerting
- Dispatch integration (route to right team/agent)
Why: This is a sellable product, not just internal tooling. Every Heru project gets customer service built in.
How to apply: Build Heru Services as a first-class Ausar feature module. n8n handles the workflow automation (routing, escalation, notifications). The frontend is the agent dashboard.